EUGENE, Ore., April 28, 2022 – FCR, the premier provider of customer experience and business process solutions, announced the recent addition of Ryan Payne to its Human Capital team. Payne will serve as the Director of Leadership & Development, supporting FCR’s client-facing and operations training, focusing on company-wide talent management, career pathing, and the development … Read more
COO Katheryn Carnahan To Retire After Leading FCR for 11 Years EUGENE, Ore., December 1, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of COO Katheryn Carnahan to retire from the company at the end of 2020. Ms. … Read more
FOR IMMEDIATE RELEASE EUGENE, OR – August 17, 2017 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion today of Ruth McCullen to the the position of Vice President of Operational Excellence. Ms. McCullen joined FCR in July of 2016 as the Director of Client Analytics. “Ruth … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – AUGUST 5, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the hiring today of Jeremy Watkin as the company’s new Head of Quality. “We are very happy to have Jeremy join our company,” said John Stadter, CEO and Co-founder of FCR. … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – MAY 5, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion of DeAnne Schultz to the position of Site Director for the company’s center in Coos Bay, Oregon. Ms. Schultz joined the company in January of 2014 as a Program … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – April 15, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced the hiring of Sean Melvin as the new Director of Workforce Planning today. Mr. Melvin joins FCR from his previous position as Workforce Manager for Mobile Mini, Inc. in Phoenix, Arizona. … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – March 30, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, participated in a beach cleanup event this past weekend. FCR’s Coos Bay Community Alliance Team, or CAT, partnered with the organization SOLVE and Oregon Sate Parks to help cleanup the Bastendorff Beach … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – March 6, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, today announced record-breaking results from its company-wide blood donation drives held during the month of February. “We are very pleased to announce that we were able to provide a total of 146 … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – February 2, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it is collaborating with the American Red Cross during the month of February to increase local blood donations. The initiative is part of FCR’s ongoing efforts to help the … Read more
FOR IMMEDIATE RELEASE ROSEBURG, OR – January 13, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it is partnering with the Egyptian Theatre in Coos Bay, Oregon to sponsor a clothing drive for the Maslow Project of Coos County. “We will be sponsoring a screening … Read more
