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FCR Case Study – Should You Build Or Outsource Your Customer Service Operations?

December 3, 2021August 3, 2017 by SGAdminFCR

FCR Case Study – Should You Build Or Outsource Your Customer Service Operations?

Categories Case Studies Tags building, call center, case study, contact center, Customer Service, facilities, issue resolution, knowledge, learnings

FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

November 29, 2021May 17, 2017 by SGAdminFCR

FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

Categories Case Studies Tags call center, case study, contact center, Customer Service, issue resolution, knowledge, learnings, process improvement, Training

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