Posts Tagged "artificial intelligence"


4 Myths About Chat Support. AI to the Rescue?

Share this article: This article was originally published on CustomerThink on February 13, 2018. Click here to read the original. A big reason chat has taken hold in the market (setting aside customer preference) is that it promises reduced cost...
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In Customer Service, You Must Choose Between Speed and Wow. Or Do You?

Share this article: Our client’s customer satisfaction (CSAT) scores were below goal and there was pressure to turn them around. I spoke with members of that team and they cited policies and various product failures as the probable drivers for...
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8 Benefits of Using Self-Help Powered By AI

Share this article: In the past, we’ve shared about some of the benefits of self-help to organizations and looked at the exciting new technologies that are harnessing the power of artificial intelligence and machine learning. I’m pleased to announce that...
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How Machine Learning Can Add Value to Customer Service Automation

Share this article: It wasn’t long ago that we hosted a webinar for our clients that focused on emerging messaging channels for customer service. The shiny new object in the room by far was SMS chatbots. This piqued the interest...
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