Posts Tagged "business"


Tips & Tricks To Improve Your Presentation Skills

Share this article: Communication in Business: Different than College Presentations In college, I was approached by one of my professors asking me to captain the Carson College of Business case competition team. At the time, I thought I was the...
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Strategic Inflection Points (and Beyond)

Share this article: The Intel Trinity of Andy Grove, Robert Noyce, and Gordon Moore. I am reading the book The Intel Trinity, How Robert Noyce, Gordon Moore, and Andy Grove Built the World’s Most Important Company by Michael Malone. For those...
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Soccer and the Long View

Share this article: I love Sundays, for Sundays are all about soccer in the Achak household. Both boys usually have games. Sometimes two. Oftentimes they will attend each other’s games as well. As the boys have gotten older, I have...
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5 Tips For Scaling With An Outsourcer

Share this article: This post is adapted from a talk I gave in March to a group of entrepreneurs and customer service leaders at a Customer Service Lab workshop hosted by Sophie Conti and Eric Hallquist. Tell me if either...
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2 Days at CES

Share this article: The crowd at this year’s CES event. Last week, I was once again able to attend the Consumer Electronics Show (CES) in Las Vegas. CES is a massive, internationally renowned electronics and technology trade show, attracting major...
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Photo Credit: Joe The Goat Farmer via CC License

Extraordinary Service We Don’t Deserve – Part 3

In part 2 of this series I shared six stories from my colleagues where companies handled issues with money and electronics with great care.  In all cases, one could have argued that it was the customer’s fault and therefore they…

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Lost Signal

I was the biggest BlackBerry fan in the early 2000’s. The ultimate Crackberry head. The BlackBerry attracted people who wanted always on email as well as a phone on a mobile device, and its secure network was valued by employees of both…

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FCR Honored Once Again As One of The Fastest Growing Companies In Oregon

Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 FOR IMMEDIATE RELEASE ROSEBURG, OR – JUNE 19, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, was recently honored as…

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The Importance of a Good Business Partner

  That’s John and I hanging out at the 2012 Oregon Top Workplace Awards dinner. That was the first year we were nominated and represented a big step for FCR. It is difficult to overestimate the importance of a good business partner….

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Photo credit: Deb Achak Photography

Perils of Commoditization

  One of the biggest mistakes you can make in business is allowing your product or service offering to become commoditized. It is inevitable that price will be an issue no matter what industry you are involved in, however a…

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