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Posts Tagged "colleagues"

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Incentive Programs for Service Agents: A Pre-Implementation Checklist

10/17/2017
Jeremy Watkin
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Share this article: As a contact center leader, I’ve tried it all when it comes to motivating agents. I’ve done gift cards, bagels, pizza parties, games, leaderboards, and trophies all in an effort to get my team to go above...
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On Leading and Following

03/21/2017
Jeremy Watkin
1 Comment
Share this article: I’m not sure which job is more difficult, leading or following. I’ve logged my fair share of hours in both positions and have even been a follower in one area of my life while leading in another....
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An Annual Affair

05/17/2016
Matthew Achak
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Share this article: Here we go Independence. It’s finally that day. It’s finally that time. It took awhile but tomorrow is the big day, and I am so very excited to see everyone. You see, it’s our first annual celebration...
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10 Tips for More Engaged Outsourced Agents

05/12/2016
Jeremy Watkin
6 Comments
Share this article: Photo Credit: Glen Forde via CC License There are a variety of reasons to outsource customer service work. Having been a part of outsourcing from both sides of the relationship, I’ve discovered that there’s one thing that...
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FCR Is The Place

04/27/2016
Lori Ann Sullivan
1 Comment
Share this article: I’ve been spending time lately talking with quite a few people about the call center industry.  I hear the same refrain over and over again — “They just don’t care about the employees,” or, “It’s all about...
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Crack The Customer Code In The Contact Center

10/27/2015
Jeremy Watkin
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Customer service and experience experts, Adam Toporek of Customers That Stick and Jeannie Walters from 360Connext regularly team up to produce the Crack The Customer Code podcast.  Their talks are broken into nice, bite size chunks and feature interviews with…

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Customer Loyalty For The Price Of A Cup Of Coffee

09/29/2015
Jeremy Watkin
4 Comments

It’s National Coffee Day and I have a confession.  I don’t drink coffee.  [Insert glass shattering sound]  I’m actually more of a green tea or froofy soy chai latte sort of guy.  Make no mistake though, the folks at FCR…

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FCR Recognized by Oregonian as Top Workplace in Oregon for 4th Consecutive Year

09/21/2015
Press Release
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  Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 *protected email* www.gofcr.com FOR IMMEDIATE RELEASE ROSEBURG, OR – SEPTEMBER 21, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today…

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FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.

Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

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All correspondence and legal documentation should be directed to:
406 NE Winchester Street | Roseburg, OR | 94740

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2911 Tennyson Ave | Suite 304 | Eugene, OR | 97408
Direct: 541-957-8654

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