Posts Tagged "colleagues"

Bringing Opportunities To Our Colleagues and Communities

Share this article: I’ve always felt it was possible to be successful financially yet still do good in this world in the process. The two are not mutually exclusive nor should they be. Much of the challenge is setting aside...
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Incentive Programs for Service Agents: A Pre-Implementation Checklist

Share this article: As a contact center leader, I’ve tried it all when it comes to motivating agents. I’ve done gift cards, bagels, pizza parties, games, leaderboards, and trophies all in an effort to get my team to go above...
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On Leading and Following

Share this article: I’m not sure which job is more difficult, leading or following. I’ve logged my fair share of hours in both positions and have even been a follower in one area of my life while leading in another....
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An Annual Affair

Share this article: Here we go Independence. It’s finally that day. It’s finally that time. It took awhile but tomorrow is the big day, and I am so very excited to see everyone. You see, it’s our first annual celebration...
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10 Tips for More Engaged Outsourced Agents

Share this article: Photo Credit: Glen Forde via CC License There are a variety of reasons to outsource customer service work. Having been a part of outsourcing from both sides of the relationship, I’ve discovered that there’s one thing that...
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FCR Is The Place

Share this article: I’ve been spending time lately talking with quite a few people about the call center industry.  I hear the same refrain over and over again — “They just don’t care about the employees,” or, “It’s all about...
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Crack The Customer Code In The Contact Center

Customer service and experience experts, Adam Toporek of Customers That Stick and Jeannie Walters from 360Connext regularly team up to produce the Crack The Customer Code podcast.  Their talks are broken into nice, bite size chunks and feature interviews with…

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Customer Loyalty For The Price Of A Cup Of Coffee

It’s National Coffee Day and I have a confession.  I don’t drink coffee.  [Insert glass shattering sound]  I’m actually more of a green tea or froofy soy chai latte sort of guy.  Make no mistake though, the folks at FCR…

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FCR Recognized by Oregonian as Top Workplace in Oregon for 4th Consecutive Year

  Media Contact: Joe Goedereis Social Media & Marketing Manager FCR 541.673.2495 FOR IMMEDIATE RELEASE ROSEBURG, OR – SEPTEMBER 21, 2015 FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that…

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