Posts Tagged "emerging technology"

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FCR Solutions Spotlight: 8 Essential Features for your Contact Center LMS

Share this article: When you picture customer service training, what key elements come to mind? Some of these elements likely include classroom training with an instructor, watching videos and extensive slide decks, time spent in front of a computer reading...
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7 More Technologies To Jumpstart Your Customer Service

Share this article: At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better....
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9 Insights Gained from Opentalk 2017

Share this article: Photo Credit: Jeremy Watkin – Talkdesk Head of Platform, Robert Sur showing some of the exciting apps available in AppConnect. I had the privilege this week of attending the 2017 Opentalk Summit by Talkdesk in San Francisco....
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FCR Solutions Spotlight: 5 Tips For Using Zendesk Better

Share this article: Jeremy Watkin, Head of Quality for FCR, and Travis Wild, Project Manager for FCR, sat down together to discuss how you can use Zendesk better in your Customer Service operations. They provide 5 tips to help improve the...
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FCR Solutions Spotlight: Nanorep

Share this article: Recently Travis Wild, Project Manager for FCR, and Jeremy Watkin, FCR’s Head of Quality, sat down with Chanan Friedman, Director of Business Solutions for Nanorep, to discuss their digital self-service solutions for customer service. Take a view...
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5 Technologies To Jump Start Your Customer Service

Share this article: One of the blessings and curses of being a contact center leader is that you become the target of sales people vying for your time so they can sell you on the next big thing to improve...
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FCR Client Webinar: Text – The Next Big Channel

FCR recently conducted a webinar for our clients to discuss an emerging new channel in customer service – Text/SMS support. We welcomed three technology vendors – Teckst, LiveHelpNow, and OneReach – to present at a recent webinar and provide insights into…

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