Posts Tagged "emotional intelligence"

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Write Down That Story for Your Book

Share this article: Whether it was as a frontline customer service representative or as a manager working with my team or speaking with escalated customers, there were challenges almost daily that exercised my ability to bounce back in order to...
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Emotional Intelligence Insights From Happy Gilmore

Share this article: One of my favorite movies is Happy Gilmore. Happy, played by Adam Sandler is known for his temper. He’s so quick to beat up a heckler (or get beaten up in the case of Bob Barker) and...
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