Posts Tagged "employees"


10 Tips for More Engaged Outsourced Agents

Share this article: Photo Credit: Glen Forde via CC License There are a variety of reasons to outsource customer service work. Having been a part of outsourcing from both sides of the relationship, I’ve discovered that there’s one thing that...
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Crack The Customer Code In The Contact Center

Customer service and experience experts, Adam Toporek of Customers That Stick and Jeannie Walters from 360Connext regularly team up to produce the Crack The Customer Code podcast.  Their talks are broken into nice, bite size chunks and feature interviews with…

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