Posts Tagged "first call resolution"

Photo credit: Deb Achak Photography

Perils of Commoditization

  One of the biggest mistakes you can make in business is allowing your product or service offering to become commoditized. It is inevitable that price will be an issue no matter what industry you are involved in, however a…

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Better Days (part 1)

The great thing about life is that if you stick around long enough, you will see everything. Many years ago, a company I worked for was acquired by a larger competitor looking to break into industries in which we already…

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Photo credit: Deb Achak Photography

October Ramblings

  A few thoughts for today. In business as well as in life, the one quality I always strive to be is memorable. I will never be as smart, as handsome, or as tall as others, but being memorable is…

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Photo Credit: Deb Achak Photography

Tipping Point for Outsourcing

  As FCR gets closer to opening our 6th facility and hiring our 1,000 employee, I find myself contemplating all that we have accomplished over here. We have built a company that I can not only be proud of, but that…

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Photo Credit: Deb Achak Photography

First or Best?

  In October of 1969, Sony unveiled the prototype of the first videocassette recorder (VCR), which was originally called the U-matic. To put things in perspective, in previous years people had been capturing video on film reels, which were large, cumbersome…

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photo credit: Deb Achak Photography

Keep at It

  I graduated from college in 1991. It was not the best time to be young, overeducated, under skilled and unemployed. In the early 90’s, there just weren’t a lot of jobs to go around. We had not yet entered…

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Maybe Withhold Your Advice

I was born in 1969. That makes me 44, soon to be 45. Generation X. That’s me hiking somewhere in Colorado in 1996. I don’t feel 45 and I can still clearly recall what life was like in my 20’s….

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Small Steps and Big Pictures

  I am reading “Console Wars: Sega, Nintendo, and the Battle that Defined a Generation” by Blake Harris right now. I highly, highly recommend it. Not only is it a fascinating peek inside the brash and almost wild, wild west-ish video game wars…

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Photo Credit: Deb Achak Photography

More Technology That Makes Me Happy

  In no particular order, here are some more companies that I am loving right now: If you hate taxis and like ride-sharing services such as Uber, try Lyft. It’s a little friendlier and a bit easier to recognize your…

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Photo credit: Public Domain

What I Learned from the Grateful Dead

  I have been listening to the Grateful Dead for over 25 years now and have attended at least 10 shows when they were actively touring as a full band. I have seen them in places such as Las Vegas, Salt…

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