Posts Tagged "first call resolution"

photo credit: Deb Achak Photography

CRM Evolution

CRM can mean many things to many companies. At their very essence as utilized inside a call center, CRM (Customer Relationship Management) platforms are software or web based programs used for tracking and managing a company’s interactions with its customer…

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Photo Credit: Deb Achak Photography

More Fig Newtons and Not Being a Bad Person

  If you have not read James Altucher’s blog, I would recommend it.  Apart from being a fascinating person who has lived an interesting life, he is a great writer with an ability to really synthesize what constitutes success in…

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photo credit: Deb Achak Photography

Thankful

After a couple days of business travel, the happiest moment is always arriving home. I have traveled for business quite a bit throughout my career, and it is never easy. It only works if you have a wonderfully patient and understanding spouse….

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photo credit: Deb Achak Photography

Breathe

Sometimes I have to remind myself to breathe. The girl at the coffee shop actually told me that yesterday morning. Breathe. It was early, and I think I looked exhausted. Had a hard time finding my money and eventually just…

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Photo credit: Deb Achak Photography

Monetizing Your Skills

Is it possible that we never truly reach our “career” in life, but that instead our lives are merely a series of never-ending reinventions along the way? It’s a very different concept than the one society hammers into us each…

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photo credit: Deb Achak

Random Thoughts for a Sunny Seattle Monday

Nothing is more debilitating than fear: fear of failure, fear of the unknown, fear of being perceived as being different. Fear represents one of the more challenging stumbling blocks we face as we move towards unlocking true personal happiness. Few…

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photo credit: Deb Achak

Opportunity and Hope

  “You must not surrender. You may or may not get there, but just know that you’re qualified and hold on and hold out. We must never surrender…Keep hope alive.” — Jesse Jackson, “Keep Hope Alive” speech at the Democratic National…

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photo credit: Deb Achak

More Technology That Makes Me Smile

After last week’s blog on technology, I was asked by a few people to write a follow up article. Here are a few more companies and products I find myself fascinated with, and I hope you find them as interesting…

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photo credit: Deb Achak

Adding Value

A Friday sales thought about value… One of the toughest concepts to embrace in sales is that selling is never a one way street. It should never be just about yourself or your company. Both parties must win together and…

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Photo Credit: Deborah Simard-Achak

Technology That Makes Me Smile

I am a pushover for really cool, innovative, disruptive companies and ideas. I can’t help it. I fall head over heels for the latest and greatest gadgets and can’t stop talking about them. There is nothing more exciting to me…

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