Posts Tagged "future"


The (Not So) Scary Future Of Contact Centers

Share this article: Photo Credit: Andreas Dantz via CC License I was able to take a little time off over the holidays and the last thing I wanted to do was read another book about customer service. I polled my...
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How Things Have Changed. FCR Circa 2008

FCR 10 Years Later

Hello FCR!!!! It’s hard to believe it has been 10 years now since John and I first started this company. I still vividly remember sitting down with him in an office in Roseburg, laying out out our respective visions for…

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10 Year Anniversary Thoughts

  Looking back to 2005 and comparing it to the company we are today is mind-boggling. In 2005 we did $730,000 in sales revenue. That is for the whole year.  We do that much in 5 days now. In 2005…

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