Posts Tagged "strategy"

Hard Work

02/07/2020
Share this article: The following is a true story. When I was in 5th grade, my mother decided the public school I was attending at the time was failing her four children. My parents eventually pulled us out and moved...
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Startup Growth in the Age of Disruption

Share this article: Perspectives    |      CX Strategy     |    By Matthew Achak, President, FCR 3 tips for scaling your hypergrowth business.  Startups have reimagined what was once the status quo into something incredibly different by meeting today’s digital-first expectations. It’s an...
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Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Share this article: When it comes to outsourcing customer service you may encounter a couple of different staffing models. The first is a shared model where you pay per minute for an agent’s time only when they are speaking with...
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