Posts Tagged "values"


Work Ethic: A Lesson for Hourly Employees

Share this article: My colleague Adam Crouch wrote a great post some time ago imploring his fellow millennials to work harder. He cited the likes of Bill Gates, Elon Musk, Mark Zuckerberg, and Kobe Bryant (Go Lakers!) as great examples...
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The Importance of Loyalty

Share this article: Why is loyalty important? One could argue that it is the foundation of a successful company. Successful companies build an atmosphere of trust that is conducive to achieving greatness in the workplace. This atmosphere creates a sense...
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On Fairness

Share this article: Photo Credit: Patrick Seabeard via CC License Fairness is the quality of making judgments that are free from discrimination. In theory, managers, judges, umpires, and teachers should all strive to practice fairness, as should anyone with any...
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Photo Credit: Quinn Dombrowski

The Crazy Things Contact Center Agents Value Most

  In a recent email poll, I asked my colleagues for their honest and open feedback regarding our QA process at FCR.  My goal was to gain a better understanding as to the qualities they aim to put into practice…

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Motivating Colleagues

  Why are some outsourcers viewed as simply better than others? What are they doing differently? Why does quality vary to such great degrees across vendors when the actual work being provided is the same? Why do some agents care…

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When One Door Closes Another Opens

When we do our culture sessions at FCR I usually start with a bit of my life story. Not the resume variety but the long strange road that lead me to today.  Life is full of random events that change…

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Fairness and a Sports Metaphor Gone Wild

When writing thoughts on our values sometimes it helps to look up a definition because many times we come at our values from different perspectives but the literal definition is something that is clear to all. Definition #1: Conformity with…

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On Loyalty

  One definition of loyalty is  “a strong feeling of support or allegiance” – Google Dictionary When we chose loyalty as a value we viewed it as something to aspire to – having colleagues and clients who are loyal to…

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On Leadership

  Lead, follow or get out of the way. I love that saying because to me it exemplifies the importance of teamwork. Leaders need followers and followers need leaders. People who are not one or the other get in the…

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On Accountability

  Being accountable for our actions says so much about who we are as a company and as individuals.  Personally, I want to be held accountable for my actions. I fully accept responsibility for what I do or what I…

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